Tenant Resources

1WHAT ARE AJ CLARKE’S HOURS OF OPERATION?
Normal Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Summer Fridays July to Labor Day: 9:00 AM – 1:00 PM
2I HAVE A MAINTENANCE ISSUE IN MY APARTMENT. WHO SHOULD I CALL FOR REPAIRS?
If you have any maintenance issues or questions, please first contact your building superintendent. Your superintendent will schedule an appointment with you to inspect the problem and make any necessary repairs. If the superintendent is not able to resolve the problem, the superintendent will contact your Property Manager or the appropriate vendor and we will coordinate a date and time to fix the issue. If you do not receive a timely response, please contact your Property Manager directly to resolve the issue.
3I HAVE AN EMERGENCY. WHAT SHOULD I DO?
In the case of fire or any suspected criminal activity, please dial 911 or the police. If you have a management emergency (i.e., flood, no heat or hot water, or loss of electricity) after normal business hours and you cannot reach your superintendent, please call our Emergency Answering Service at 212-408-1696.
4WHEN AND WHERE SHOULD I SEND IN MY MONTHLY RENT PAYMENTS?
You will receive a rent bill either by paper or you can obtain an electronic bill by registering on ClickPay with your account number. You can also set up ACH payments on the ClickPay website to ensure your rent is paid on time without having to remember to pay it each month. We encourage electronic payments to avoid reliance on the postal service.
Please refer to your lease but typically water and heat are included
  • Electric & gas service: This service must be arranged with Con Edison directly. Please call Con Edison at (800) 752-6633 to set up your account.
  • Cable TV and telephone: There are various providers of cable and telephone service in New York City, including Spectrum, Verizon FiOS, Depending on the building in which you reside, please contact the appropriate provider for any questions regarding service or installation
5I DO NOT WISH TO RENEW MY LEASE. WHAT IS THE PROCESS FOR VACATING THE APARTMENT?
If you do not wish to renew your lease, you should:
  • Complete and return the lease renewal form or respond by email to the appropriate person in our office that you will not be renewing the lease. Please be sure to include your forwarding address so that we can return your security deposit in a timely fashion.
  • Contact your superintendent to schedule a date and time to return keys to the apartment.
  • Move out all your belongings and arrange to return your keys on or before the ending date of your lease to avoid a penalty?
  • Leave the apartment “broom cleaned” and in the same condition as it was in upon your occupancy. You will not be penalized for ordinary wear and tear, such as marks on walls and picture hanger holes, but we are appreciative of such repairs.
6SUBLETTING – AM I ALLOWED TO SUBLET MY APARTMENT?
You must contact management for approval prior to subletting your apartment. Please refer to the subsection of your lease titled “Subletting” for information on subletting your apartment.
 
 


The Benefits Of Working With AJ Clarke
(And Not Self Management)

  • Regulation of residential buildings increases every year!, Over the past 5 years, new annual rules have been mandated for gas inspections, mold inspections, bedbug histories among others.
  • Cost of non-compliance is on the rise as NYC is searching for alternative revenue as a means to reduce massive municipal budget deficits
  • Our staff is specialized in every aspect of residential building management so you don’t need to be a “jack of all trades”
  • Our purchasing power due to large size accounts reduces costs for fuel, utilities and insurance among other expenses
  • Giving you the peace of mind that someone else is handling the day to day headaches of the day to day functions of your property!


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